Course Details

Name: Coaching Others for Success 

Number: 033224 

Prerequisites: None  

Audience: Managers who are developing their skills in coaching others 

Objectives: Upon successful completion students will be able to:
  • recognize and follow through on opportunities to coach people in a variety of situations, such as learning new skills, solving problems, and making decisions
  • prepare for and conduct effective coaching discussions using newly learned skills
  • personalize your approach to preparing others to succeed based on the situation and the person(s) involved
  • encourage people to continually achieve success
  • handle coaching challenges, such as coaching people who lack confidence, are overconfident, or are resistant to coaching
  • help others achieve higher levels of performance
  • encourage people to acknowledge and take responsibility for performance gaps and poor work habits, commit to improvement, execute an improvement an improvement plan, and track their progress
  • through words and actions, communicate your confidence in the person's or team's ability to improve
  • prepare for and conduct successful improvement discussions using newly learned skills
  • handle improvement challenges, such as denial, resistance, and reluctance to take accountability for improvement

Content: Topics include:
  • coaching defined
  • identifying opportunities to prepare others to succeed
  • recognizing your role in coaching discussions as that of a catalyst, someone who "sparks" others to act
  • understanding when and how to personalize your coaching
  • preparing for effective coaching discussions using the Interaction Guidelines and Key Principles
  • enhancing your skills in providing positive reinforcement to the people you are coaching
  • building skill in handling challenging coaching discussions
  • distinguishing between poor performance and poor work habits, including ways to approach each type of situation
  • identifying the work habits and performance problems that occur most frequently in today's workplace as well as their impact (consequences)
  • recognizing your role in improvement discussions as that of a catalyst, someone who "sparks" others to improve
  • developing and sharing tactics for handling difficult improvement situations

Activities: Lecture, discussion, video, practice  

Class Size: Up to 18 attendees 

Duration: 2 days 

Assessment: Participate in all group discussions and exercises  



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