Course Details

Name: Administering Cisco Unified Communications Manager and Unity 

Number: 090320 

Prerequisites: PBX Administration is preferred but not mandatory.  

Audience: PBX Technicians or administrators who wish to acquire the skills to administer and maintain a Cisco Unified Communications Manager installation including Call Manager and Unity. 

Objectives: Upon successful completion students will be able to:
  • Understand Call processing deployment models (single-site, multi-site centralized and distributed)
  • Understand Unified Communications Manager description and functions
  • Undertand and configure CUCM basic GUI and CLI commands
  • Determine Basic IP, hostname, DNS settings
  • Understand and configure Roles and User groups for administration
  • Understand Service Activation and parameters
  • Manage device pools, CallManager groups, Date/Time groups, Phone templates
  • Configure IP Phone registration and auto-registration
  • Configure SIP and SCCP phone configuration
  • Configure video endpoints
  • Use Bulk Administration (BAT)
  • Undertand Dial Plan and call routing configuration
  • Configure CUCM, H.225, SIP, QSIG and GK controlled trunks
  • Understand call search spaces and partitions
  • Understand different voicemail integrations
  • Configure Conference bridges, MOH servers, transcoders and annunciator
  • Configure user speed dials, softkey templates, call pickup, barge, etc.
  • Understand Cisco Unity implementation with MS Exchange
  • Understand and configure standard VM features such as Automated Attendant, unified messaging, personal communications assistant, live reply, etc.
  • Understand how to use Cisco Unified Personal Communicator
  • Understand how to use viewmail for Outlook
  • Configure various call handlers in Unity
  • Monitor CUCM using real-time monitoring tools.
  • Understand how to set up Unity reports using available tools

Content: Topics include:
  • Cisco Unified Communications Manager overview
  • Call-processing deployment models
  • CUCM server administration
  • CUCM disaster recovery procedures
  • SCCP, SIP and third-party SIP phone registration
  • Bulk Administration (BAT)
  • Dial Plan elements
  • Trunking over IP, ISDN PRI, Analog GW
  • Media Resources configuration
  • IP Phone features and configuration
  • Unity Call Flow
  • Exchange server integration
  • Unity features such as Live Reply and AA
  • Cisco Unified Personal Communicator
  • VoiceView for Outlook
  • Unity subscriber account management
  • Unity Call Handlers
  • Real-time monitoring and Disaster Recovery
  • Audio tools
  • Unity reporting tools

Activities: Lectures, configuration assignments, hands-on labs.  

Class Size: Up to 8 attendees 

Duration: 5 days 

Assessment: A comprehensive exam will be given based on course material.  

Note: CUCM v7.x and Unity 7.x are used in this course.  



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