Course Details

Name: Administering Cisco Unified Communications Manager - Single Site 

Number: 090321 

Prerequisites: PBX Administration is preferred but not mandatory.   

Audience: PBX Technicians or administrators who wish to acquire the skills to administer and maintain a Cisco Unified Communications Manager installation 

Objectives: Upon successful completion students will be able to:
  • Understand Call processing deployment models (single-site, multi-site centralized and distributed)
  • Understand Unified Communications Manager description and functions
  • Undertand and configure CUCM basic GUI and CLI commands
  • Determine Basic IP, hostname, DNS settings
  • Understand and configure Roles and User groups for administration
  • Understand Service Activation and parameters
  • Manage device pools, CallManager groups, Date/Time groups, Phone templates
  • Configure IP Phone registration and auto-registration
  • Configure SIP and SCCP phone configuration
  • Configure video endpoints
  • Use Bulk Administration (BAT)
  • Understand Dial Plan and call routing configuration
  • Configure CUCM, H.225, SIP, QSIG and GK controlled trunks
  • Understand call search spaces and partitions
  • Understand different voicemail integrations
  • Configure Conference bridges, MOH servers, transcoders and annunciator
  • Configure user speed dials, softkey templates, call pickup, barge, etc.
  • Understand how to use Cisco Unified Personal Communicator
  • Understand peripheral applications such as Emergency Responder
  • Configure Cisco IOS for PRI gateway
  • Understand Cos, QoS and queuing for voip

Content: Topics include:
  • Cisco Unified Communications Manager overview
  • Call-processing deployment models CUCM server administration
  • CUCM disaster recovery procedures
  • SCCP, SIP and third-party SIP phone registration
  • Bulk Administration (BAT)
  • Dial Plan elements
  • Trunking over IP, ISDN PRI, Analog GW Media Resources configuration
  • IP Phone features and configuration
  • Cisco Emergency Responder configuration
  • Quality of Service configuration

Activities: Lectures, configuration assignments, hands-on labs.  

Class Size: Up to 8 attendees 

Duration: 5 days 

Note: This course does include Unity Voicemail  



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