Course Details

Name: Nortel (SL-100) CallPilot System Administration 

Number: 096327 

Prerequisites: Technical experience with the SL-100 telephone switch  

Audience: Customer and distributor administrators, telco trainers, installation and maintenance repair technicians  

Objectives: Upon successful completion students will be able to:
  • CallPilot hardware and software overview
  • configuration of the switch for CallPilot
  • operate CallPilot mailbox features
  • complete tasks for setting up administration
  • perform basic day-to-day administration
  • monitor system performance
  • set up Outcalling administration
  • set up and use CallPilot Reporter
  • use Desktop Messaging and My CallPilot
  • use online help
  • CallPilot maintenance

Content: Topics include:
  • CallPilot Mailbox features
  • basic and advance administration tasks
  • Outcalling administration
  • CallPilot operational measurements
  • Desktop Messaging

Activities: Lecture, group exercises, database configuration  

Class Size: Up to 6 attendees 

Duration: 4 days 

Assessment: Complete work projects as assigned  



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