Course Details

Name: SL-100 ACD Agent Training 

Number: 096710 

Prerequisites: None  

Audience: Personnel responsible for communication leader training on the SL-100 ACD Agent and Supervisor telephone features 

Objectives: Upon successful completion students will be able to:
  • use basic non-ACD telephone features
  • prepare and deliver an ACD training presentation
  • understand the basic functions of an ACD application
  • login/logout of an ACD system
  • use the telephone system features associated with the ACD system

Content: Topics include:
  • what is an ACD
  • ACD features and telephone sets
  • non-ACD telephone features
  • instructor techniques

Activities: Lecture, hands-on practice, deliver a presentation  

Class Size: Up to 6 attendees 

Duration: 1 day 



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