Course Details

Name: Cisco Unified Messaging Installation, Configuration and Administration 

Number: 500310 

Prerequisites: Experience with Microsoft Exchange Server, Cisco Unified Communications Manager (Cisco Call Manager).   

Audience: Technicians and system administrators responsible for maintaining and administering a Cisco Unity Messaging System.  

Objectives: Upon successful completion students will be able to:
  • Understand the hardware and system architecture for Cisco Unified Communications
  • Install and configure a Unity Server installation
  • Understand the different network standards supported by Unity: VPIM, AMIS, SMTP, Digital Networking and Unity Bridge.
  • Utilize standard Cisco Unity Maintenance tools including Audio Management Tools, Diagnostic Tools, Switch Integration Tools and Disaster Recovery
  • Understand Cisco Unity Connection and its standard and optional features
  • Add, change and remove users accounts using the Cisco Unity Administration Tool
  • Monitor and maintain the Cisco Unity system

Content: Topics include:
  • Cisco Unified Messaging System hardware
  • Cisco Unified Messaging System software
  • Installation and upgrade of system software
  • Cisco Unity Connection hardware and software integration
  • Administrator and subscriber setup and administration
  • Cisco Messaging System monitoring, maintenance and reporting
  • Unity Networking (VPIM, AMIS, SMTP, etc.)
  • Cisco maintenance tools: Aministration Tool, Audio Management, Diagnostic Tool, Switch Integration Tool
  • Disaster Recovery Procedures and Failover

Activities: Lecture, group exercises, software configuration  

Class Size: Up to 8 attendees 

Duration: 5 days 

Assessment: Complete work projects as assigned. A comprehensive test based on the course materials will be administered on the final day.  

Note: This course is based on installing and maintaining an MS Exchange/Unity Installation  



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