Course Details

Name: CallPilot Installation and Maintenance 

Number: 500321 

Prerequisites: Familiarization with Windows, Windows Server Platform  

Audience: Customer and Distributor administrators, Telco trainers, Installation and Maintenance Repair technicians. 

Objectives: Upon successful completion students will be able to:
  • install CallPilot software in a Windows 2003 environment
  • perform routine diagnostics
  • isolate faults in software and hardware
  • backup and recover system database
  • recover system from disk image
  • perform basic system maintenance tasks

Content: Topics include:
  • server software and hardware installation
  • server configuration
  • fault isolation
  • recovery from disk image
  • managing keycode controlled features

Activities: Lecture, individual and group exercises, database configuration  

Class Size: Up to 8 attendees 

Duration: 4 days 

Assessment: Complete work projects as assigned. A comprehensive test will be administered on the final day.  

Note: Note: Call Pilot 5.0 is in use in this course.  



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