Course Details

Name: BCM Bootcamp 

Number: 500400 

Prerequisites: An understanding of LAN, TCP/IP is required. Previous experience with key systems would be an asset.  

Audience: PBX installation and maintenance technicians 

Objectives: Upon successful completion students will be able to:
  • describe hardware types in BCM family
  • describe the architecture of the BCM family
  • understand and carry out installation procedures
  • describe power and ground requirements
  • describe cabinet, network and CDF cabling and wiring
  • explain the theory of operation to block diagram level
  • power up, enter and validate all customer data via input/output device
  • install a variety of customer equipment (sets and console)
  • upgrade software as needed
  • demonstrate features and services

Content: Topics include:
  • BCM software and related hardware
  • system hardware including: cabling, telephone sets and cabinets
  • use of Element Manager for Telephone set configuration
  • Access restriction/privileges configuration
  • Trunk and target line configuration
  • Features and services configuration
  • VoIP configuration (gateways)
  • T1/PRI configuration
  • Call Pilot mailbox configuration, auto attendant setup, misc. Call Pilot features
  • system management
  • review of software upgrade procedures
  • hardware and software troubleshooting practice

Activities: Lecture, individual and group exercises, hands-on terminal practice  

Class Size: Up to 8 attendees 

Duration: 5 days 

Assessment: There will be a comprehesive assessment done at the end of the class.  

Note: The BCM 50 is used for this course.  



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